Privacy Policy

 

EZ Self Storage
Lillington, North Carolina
Email: info@lillingtonstorage.com

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Privacy Policy

EZ Self Storage respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how EZ Self Storage may collect, use, disclose, and safeguard information when you interact with our business, website, storage services, and communications, including SMS/text messaging.

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By using our website, contacting EZ Self Storage, renting a storage unit, or otherwise providing information to us, you acknowledge the practices described in this Privacy Policy.

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Information We Collect

We may collect personal information that you voluntarily provide to EZ Self Storage when you inquire about storage availability, reserve or rent a storage unit, make a payment, contact us, submit a website form, or communicate with us by phone, email, or text message.

Information collected may include:

• Name

• Mailing or billing address

• Email address

• Telephone number

• Storage rental or reservation information

• Payment and billing information

• Communications with EZ Self Storage

• Information necessary to establish or maintain your rental account

• Other information you voluntarily provide to us

We may also collect certain technical information when you visit our website, such as browser type, device information, IP address, pages visited, and other standard website usage information.

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How We Use Your Information

EZ Self Storage may use information collected from you to:

• Respond to questions and inquiries

• Provide information about available storage units

• Process reservations and rentals

• Establish and manage customer accounts

• Process payments and billing

• Provide rental, payment, access, and account-related communications

• Send notices regarding your storage unit or rental agreement

• Provide customer service

• Maintain and improve our website and services

• Protect the security of our property, customers, website, and business

• Comply with applicable laws and legal obligations

We may also use information for other purposes with your consent or as otherwise permitted by law.

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SMS/Text Messaging Terms & Conditions

EZ Self Storage may offer conversational SMS/text messaging to customers and prospective customers who provide appropriate consent.

SMS communications may include messages regarding:

• Storage unit inquiries and availability

• Reservations

• Rental information

• Account questions

• Payment reminders or billing-related communications

• Facility access information

• Customer service inquiries

• Important service or account updates

Consent to receive SMS messages is not a condition of purchasing or renting services from EZ Self Storage.

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SMS Opt-In Consent

By providing your mobile telephone number and affirmatively opting in to SMS communications from EZ Self Storage, you consent to receive text messages related to your interactions with us.

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Where applicable, consent may be provided through an opt-in checkbox on an EZ Self Storage website form, through a written or electronic consent process provided by EZ Self Storage, or through another method that clearly documents your consent to receive SMS communications.

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By opting in, you authorize EZ Self Storage to send SMS messages and notifications to the mobile number you provide.

Message and data rates may apply. Message frequency may vary.

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SMS Opt-Out

You may opt out of receiving SMS messages from EZ Self Storage at any time.

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Reply STOP to an SMS message from us to unsubscribe. After submitting an opt-out request, you may receive a final message confirming that you have been unsubscribed.

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You may also contact EZ Self Storage at info@lillingtonstorage.com regarding your SMS communication preferences.

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SMS Information We Collect

When you communicate with EZ Self Storage through SMS, we may collect:

• Your mobile telephone number

• The content of messages exchanged with us

• Information related to your storage inquiry, reservation, rental, account, or service request

• Records relating to your SMS consent and communication preferences
   

We use this information to provide and manage SMS communications, respond to inquiries, provide customer service, and communicate with you about your relationship with EZ Self Storage.

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SMS Privacy and Information Sharing

EZ Self Storage does not sell or share mobile telephone numbers or SMS opt-in information with third parties for their marketing or promotional purposes.

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No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be shared with third parties for their own marketing purposes.

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We may use service providers that assist us in operating our business or providing communication services. Information may also be disclosed when required by law, necessary to protect our legal rights, or otherwise permitted with your consent.

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Message Frequency

Message frequency may vary depending on your interactions with EZ Self Storage.

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We strive to keep SMS communications reasonable and relevant. Messages may be sent when necessary regarding reservations, rentals, payments, account matters, facility information, or customer service requests.

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Message and Data Rates

Standard message and data rates may apply to SMS messages sent or received depending on your wireless carrier and mobile service plan.

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You are responsible for charges imposed by your mobile network operator or wireless carrier.

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Data Security

EZ Self Storage uses reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, use, alteration, disclosure, or destruction.

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However, no internet transmission, electronic communication, or electronic storage system can be guaranteed to be completely secure.

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Disclosure of Personal Information

EZ Self Storage does not sell your personal information.

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We may disclose information to third-party service providers when reasonably necessary to operate our business, process payments, maintain our website or systems, provide storage-related services, facilitate communications, or meet legal requirements.

We may also disclose information when required by law, court order, governmental request, or when reasonably necessary to protect EZ Self Storage, our customers, our property, or others.

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Third-Party Services and Websites

Our website may contain links to websites or services operated by third parties. EZ Self Storage does not control these third-party websites and is not responsible for their content, privacy policies, security practices, or operations.

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We encourage you to review the privacy policies of third-party websites and services before providing personal information.

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Data Retention

EZ Self Storage may retain personal information for as long as reasonably necessary to provide services, maintain business and rental records, satisfy accounting or legal requirements, resolve disputes, enforce agreements, and fulfill the purposes described in this Privacy Policy.

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Retention periods may vary depending on the type of information and applicable legal or business requirements.

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Changes to This Privacy Policy

EZ Self Storage may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or applicable requirements.

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Updates will become effective when the revised Privacy Policy is posted on our website unless otherwise stated.

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Contact EZ Self Storage

Questions or concerns regarding this Privacy Policy, your personal information, or our SMS communication practices may be directed to:

 

EZ Self Storage
Lillington, North Carolina
Email: info@lillingtonstorage.com

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By using our services or website, you acknowledge this Privacy Policy. By separately opting in to SMS communications, you consent to SMS communications in accordance with the SMS provisions described above.